Level 2 Award in Customer Service
Day 1 Customer Service Award

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

This qualification covers:

  • • Understand the principles of customer service
  • • Understand how customer needs and expectations are formed
  • • Know the interpersonal skills and appropriate behaviour required in the customer service environment
  • • Understand the principles of responding to customers’ problems or complaints