This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
This qualification covers:
- • Understand the principles of customer service
- • Understand how customer needs and expectations are formed
- • Know the interpersonal skills and appropriate behaviour required in the customer service environment
- • Understand the principles of responding to customers’ problems or complaints
Level 2 Award in Safe Moving and Handling (1 Day) The level 2 award in Safe Moving and handling activities for those starting work, returning to work or who need specific training in manual handling, as well as being a suitable qualification for refresher training. Manual Handling injuries are the cause of most lost working days in the UK, with sprains and strains due to the incorrect lifting and moving of objects causing most suffering to employees.
This qualification focuses on the importance of food safety in the retail environment. It will introduce you to the basic principles of Food Safety and Hygiene. It is suitable for businesses supplying both open and packaged foods.